Terms, Conditions & Privacy Policy

 

1. Trainer Obligations

• Program Design: The trainer will create a safe, personalised exercise program based on your goals, health, and lifestyle.

• Support: The trainer will provide professional coaching, guidance, and motivation during every session.

 

2. Client Obligations

• Punctuality: Arrive five minutes early to warm up and stay five minutes after to stretch.

• Attire: Wear appropriate, non-restrictive workout clothing and supportive athletic footwear.

• Commitment: Provide required tracking data (e.g., food diaries) and maintain 100% commitment to the program.

• Tracking: You are fully responsible for tracking your own completed session numbers.

 

3. Health Screening & Liability

• Requirements: You must complete a PAR-Q form before training. A paid GP medical clearance letter may be required at your own expense.

• Liability: The trainer is not liable for undisclosed or unknown medical conditions.

• Scope: Advice is general/holistic and does not substitute for licensed medical advice. Consult your doctor for individual medical needs.

 

4. Informed Consent

• Assumption of Risk: Physical training involves inherent risks of injury, including serious injury.

• Voluntary Choice: You acknowledge these risks, participate voluntarily, accept full responsibility for your well-being, and confirm all your questions have been answered.

 

5. Session Frequency Policy

• Tier 1 (1x/week): For advanced clients who also train independently twice a week.

• Tier 2 (2x/week): For intermediate clients building strength and consistency.

• Tier 3 (3-4x/week): For beginners or athletes; requires management approval.

• Minimum Limit: You must attend at least one session per week. Unused weekly sessions do not carry over and are automatically forfeited and charged.

• Maximum Limit: Sessions are capped at four per week to prevent overtraining. 

 

6. Cancellation & Rescheduling

• Notice: You must give at least 24 hours' notice exclusively via text or email to cancel or reschedule.

• Late Penalty: Cancellations under 24 hours are charged at the full session rate.

• Illness: Late fees apply to illness unless a medical note is provided within 48 hours of the missed session.

• Holds: You can freeze your program for up to 30 days for travel or illness by giving 7 days' written notice.

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7. Package Expiration & Special Offers

• Standard Packages: All standard, non-promotional session packages expire exactly 3 months from the date of purchase. Any unused sessions after this date are forfeited.

• Special Offers: Promotional rates or discounted packages must be redeemed within 30 days (4 weeks).

• Forfeiture: Any promotional sessions left unused after this 30-day period will be lost.

 

8. Refund Policy

If you cancel your package, refunds for remaining sessions are issued on the following schedule from your initial session:

 

• Weeks 1–2: 75% refund.

• Weeks 3–4: 50% refund.

• Weeks 5–6: 25% refund.

• After 7 Weeks: No refund.

 

9. What happens if an invoice is overdue?

We understand things get busy, but timely payments keep our business running smoothly. In line with UK commercial law, any business-to-business invoices that remain unpaid after their due date will incur statutory late payment interest (calculated at 8% above the Bank of England base rate) and standard debt recovery fees.

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10. Privacy & Media

• Confidentiality: All personal and health information is kept strictly private and confidential.

• Marketing: Assessment photos or progress data will never be posted online or on social media without your explicit permission.